These are the Terms and Conditions of Caduree trading as Caduree (ABN 74 509 339 837) ("Caduree", "we", "us") on our website located at www.caduree.com, which is owned and operated by us.
Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you're indicating to us that you've read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don't hesitate to get in contact with us.

ECOMMERCE

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or stock availability issue).
Please note when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there's been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we'll be sure to contact you to discuss your options (for example, placing an order at the corrected price, delaying your order or exchanging your item for another). If we can't or won't fill your order, we'll process a full refund as soon as practicable.

PAYMENT

You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you'll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by credit card, PayPal and Shop Pay.
In making a payment, you warrant to us that you've read and agreed to the terms of any third party payment gateway or processor or credit provider (such as PayPal), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We're not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

TAX

Orders shipped within Australia and will not be subjected to any further taxes beyond the payment at the time of purchase.

Orders shipped internationally outside of Australia will be subjected to the recipient's country taxation scheme, including custom taxes. Upon completion of an order, customers are responsible for the payment of any additional fees and taxes.

STORE CREDIT

We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement. Store credit is redeemable for products sold by us on our Website only and can't be applied to postage on an order.

Store credit can be redeemed for twelve (12) months from the date of issue and will expire after this date. It'll then be unable to be redeemed, replaced or refunded. Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

GIFT VOUCHERS

We sell gift vouchers on our Website. The gift voucher will be emailed to you and may be redeemed on our Website.

It is your sole responsibility as the purchaser to ensure that the voucher is stored securely and given only to the intended recipient. Unless those vouchers are expressed to be subject to other terms and conditions, these conditions apply. Vouchers are redeemable for products or services sold by us on our website only and can't be refunded or redeemed for cash.

Voucher Expiry
Vouchers can be redeemed for three (3) years from the date of purchase and will expire after this date unless:
• it is available only for a specified period
• it is part of a temporary marketing promotion

Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

SAFETY & RECOMMENDATION

Our candles have been tested in enclosed indoor conditions at an ambient temperature of 25°C. Under these controlled conditions, our classic tapered candles have been classified as dripless. However, we cannot compensate for any unintentional dripping, as we cannot guarantee that conditions at any event will mirror our testing conditions. For safety and to prevent any unexpected drips on tables or tablecloths, we strongly recommend using candle plates and glass sleeves.

NEED HELP?

Contact us at info@caduree.com for further questions.